Educational content only. Not medical, psychological, or health services. Sydney, Australia.

Privacy Policy

Last updated:

1. Information We Collect

Jointeco collects personal information in the following ways:

  • Contact Form: When you submit our contact form, we collect your name, email address, and message content.
  • Cookies & Analytics: We collect information about your browsing behaviour via Google Analytics and similar tools.
  • Automatically: Your browser type, IP address, pages visited, and referral source.

2. How We Use Your Information

We use collected information to:

  • Respond to your enquiries and provide consultation services.
  • Improve our website and user experience.
  • Send you marketing communications (only with your explicit consent).
  • Comply with legal obligations.

3. Legal Basis for Processing (GDPR/Privacy Act)

We process your data under the following lawful bases:

  • Consent: Your explicit agreement via our contact form and cookie preferences.
  • Legitimate Interest: Operating and improving our services.
  • Legal Obligation: Compliance with Australian Privacy Act and local tax laws.
  • Performance of Contract: Delivering the services you've requested.

4. Data Sharing

We do not sell your personal data. We may share information with:

  • Service Providers: Email hosting, analytics platforms, and payment processors.
  • Legal Requirements: Government agencies if required by law.

5. Data Protection

We implement industry-standard security measures including SSL encryption, secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate information.
  • Erasure: Request deletion of your data (subject to legal constraints).
  • Portability: Receive your data in a portable format.
  • Objection: Opt out of marketing communications and analytics.
  • Withdraw Consent: Change your cookie and consent preferences at any time.

7. International Data Transfers

If your data is transferred internationally, we ensure appropriate safeguards under data protection regulations. Our service providers may be located in the US, EU, or other jurisdictions with comparable data protections.

8. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Contact form submissions are retained for one year unless you request deletion. Analytics data is retained per Google's default retention policy (26 months).

9. Third-Party Services

Google Analytics: We use Google Analytics to understand how you use our site. Google may use this data for its own purposes. See Google's Privacy Policy.

Google Ads & Conversion Tracking: We use conversion tracking tags for advertising purposes. These may place cookies on your browser.

Google Maps: Embedded map displays location data. See Google's Privacy Policy.

10. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect data from children. If we become aware of such collection, we will delete it promptly.

11. Cookies

See our Cookie Policy for detailed information on how we use cookies and your control options.

12. Policy Updates

We may update this policy periodically. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the site constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this policy, wish to exercise your rights, or have privacy concerns, contact us:

Jointeco
Unit 12, 47 Pyrmont Street
Pyrmont, NSW 2009
Australia
info@jointeco.world
+61 2 9876 5432

For privacy complaints, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au